FAQs

• You can subscribe to us and will get a discount code for 10% off your order.
• There is no limit to the time you can use it and no limit to the amount of your order.

We'll be offering amazing deals every month, especially on special holidays (e.g. Black Friday, Christmas), so stay tuned!

• If you order more than 5 products at a time, you will receive an additional 2% off your order, which will automatically kick in when you check out.
  
• Up to 10% additional discounts can be accumulated, and with the 10% you get from your subscription, you can get up to 20% off!

We use FedEx for delivery and are unable to specify other couriers for delivery at this time.

• Within 36 hours of completing your order, we will arrange for your shipment.
  
• You can check the logistics information after an estimated 48 hours.

• We will ship your order from the nearest warehouse depending on your location and it will take 3-7 business days to deliver.
  
• During the holiday season (Black Friday, Christmas), the maximum delivery time may increase to 10 working days due to the increased volume of deliveries by logistics companies.
• If you encounter special circumstances (heavy rain, snow, earthquakes, mudslides, etc.), the delivery time can not be guaranteed, at this time, please contact us in time to confirm the specific circumstances of the order.

If you need assembly instructions, please email us with the following information and we will provide you with an electronic copy of the assembly instructions.

1. Order number
2. Screenshot of order

We do not provide assembly services. The cost of having someone assemble it after you receive it will also need to be borne by you personally.

Please rest assured that there are matching assembly work and corresponding hardware in the package. Assembly can be completed easily.

If you find any missing parts after receiving the package, please check the missing part number against the assembly instructions first, and then send us the part number and quantity you need by email.
We will send you the replacement parts for free.

If you find the package damaged after receiving it, or if you find the accessories damaged after opening the package, please follow the process below:

1. Take a photo of the broken package or accessories.
2. Confirm the broken accessory number against the assembly instructions.
3. Send an email to support@aheaplus.com to tell us the situation you encountered, we will provide you with a solution within 24 hours.