At Aheaplus.com, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we're here to help!
Returns
Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original packaging, and with tags/labels intact.
- Proof of purchase (order number/receipt) is required.
Non-Returnable Items
Non-Returnable Items
- Personalized/custom-made products.
- Items marked "final sale" or discounted clearance.
- Products with broken seals (e.g., software, cosmetics) for hygiene/safety reasons.
Return Process
- Contact our customer service team at [email/phone] to initiate a return.
- Ship items to the provided address. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong/damaged item).
Refunds
- Refunds are processed within 5–10 business days after we receive the item.
- Original payment method will be credited. Shipping fees are non-refundable unless the return is our fault.
About Exchanges
Defective/Damaged Items
- Contact us within 7 days of delivery for a free replacement or refund. Photos of the issue may be required.
Size/Color Exchanges
- Exchanges depend on product availability. Contact us to confirm options.
- Customers cover shipping costs for exchanges unless the error is ours.
How to Contact Us
For questions or assistance:
-
Email: support@aheaplus.com
- Phone: +1 876-888-6665
- Hours: Mon–Fri, 9:00 AM – 6:00 PM EST